Terms of Service

Effective Date: October 30, 2026
Last Updated: October 30, 2026

Welcome to Lotuvia!

These Terms of Service ("Terms") govern your access to and use of https://lotuvia.com (the "Website"), including all products, content, features, and services made available through the Website.

The Website is operated by Guizhou Renhuai Junyu Trading Co., Ltd., a business located at No. 038 Xinxing Street, Maotai Town, Renhuai, Zunyi, Guizhou Province, China ("Company," "Lotuvia," "we," "us," or "our").

By accessing or using the Website or purchasing products from us, you agree to these Terms, subject to applicable law. If you do not agree, please discontinue use of the Website.

1. Eligibility and Use of the Website

By using the Website, you represent that you are of legal age in your jurisdiction or have obtained any legally required consent from a parent or guardian.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not engage in fraudulent activities, introduce malicious software, interfere with the Website's operation, violate intellectual property rights, or use the Website in a way that violates applicable laws.

We may restrict access to our services when reasonably necessary to protect our customers, business, or Website.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.

However, product colors and appearance may vary slightly due to lighting, photography, screen settings, or manufacturing differences.

Please carefully review the relevant product information before purchasing.

We may update product information, discontinue products, or modify our product selection, subject to applicable consumer protection laws.

3. Pricing and Currency

Product prices are displayed in the currency indicated on the Website or at checkout.

Prices and promotional offers may change without prior notice.

Applicable shipping charges, taxes, and other fees will be disclosed where required by law.

If a pricing or product information error is discovered after an order has been placed, we may contact you to explain the error and provide an appropriate resolution, including cancellation and a refund where applicable.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance where permitted by law.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, inaccurate information, inventory shortages, payment authorization problems, or material pricing errors.

If we cancel an order after payment has been collected, we will issue the appropriate refund to the original payment method.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for checking your shipping address, billing details, and contact information before completing checkout.

If you discover an error after placing an order, please contact us promptly at support@lotuvia.com.

We will make reasonable efforts to assist with changes, but modifications may not be possible once an order has been processed or shipped.

6. Payments

Available payment methods are displayed during checkout.

Payments may be processed by independent third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing and authorization may be subject to the applicable payment provider's terms and security procedures.

7. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Processing and delivery times may vary depending on the product, destination, carrier, customs procedures, holidays, and other circumstances.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers should ensure that shipping information is accurate and complete.

If a shipment is delayed, damaged, lost, or otherwise affected, please contact support@lotuvia.com so that we can review the circumstances and assist with an appropriate resolution.

Nothing in this section limits mandatory delivery rights or remedies provided by applicable consumer law.

8. International Orders, Customs, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees.

Responsibility for such charges will be determined by the information disclosed at checkout, the applicable shipping terms, and relevant laws.

Customers are responsible for complying with lawful import requirements applicable to their destination.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy, together with applicable consumer protection laws.

Customers should review the Return and Refund Policy before initiating a return.

Where required by our published procedures, customers should contact support@lotuvia.com to obtain return instructions before sending an item.

Approved refunds will generally be issued through the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Nothing in these Terms excludes or restricts statutory cancellation, return, refund, or warranty rights that cannot legally be waived.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly at support@lotuvia.com.

Please include your order number, a description of the issue, and supporting photographs where reasonably necessary.

We will review the request and provide an appropriate remedy in accordance with our policies and applicable law.

11. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific conditions, including eligibility requirements, expiration dates, product restrictions, or minimum purchase amounts.

Discount codes must be applied according to the instructions provided during checkout.

We may refuse or cancel promotional benefits obtained through fraud, misuse, or material violations of the applicable promotional terms.

12. Intellectual Property

Website content, including text, graphics, designs, logos, photographs, product images, and software, may be protected by copyright, trademark, and other intellectual property laws.

Unless otherwise authorized or permitted by law, you may not reproduce, distribute, modify, or commercially exploit protected Website content without permission from the relevant rights holder.

Third-party intellectual property remains the property of its respective owners.

13. Prohibited Activities

You agree not to:

• Use the Website for unlawful or fraudulent purposes.

• Submit false, misleading, or unauthorized information.

• Attempt to gain unauthorized access to Website systems.

• Introduce viruses, malware, or other harmful code.

• Interfere with the security or functionality of the Website.

• Infringe the intellectual property or privacy rights of others.

• Use automated systems to disrupt or misuse our services.

We may take reasonable action to prevent misuse and protect the Website and its users.

14. Third-Party Websites and Services

The Website may include links to third-party websites, payment services, delivery providers, or social media platforms.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for third-party content or practices outside our control, except where applicable law provides otherwise.

15. Privacy and Personal Information

We respect the privacy of our customers.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

Please review the Privacy Policy to understand how personal information is handled and what rights may be available to you.

16. Website Availability and Accuracy

We make reasonable efforts to maintain the accuracy, security, and availability of the Website.

However, the Website may occasionally experience interruptions, maintenance, technical errors, or outdated information.

We may update, correct, or temporarily restrict Website functionality when reasonably necessary.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted or error-free Website operation.

This disclaimer does not exclude any express warranties, statutory guarantees, or mandatory consumer protections that apply to products purchased through the Website.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Guizhou Renhuai Junyu Trading Co., Ltd. and its relevant representatives shall not be liable for indirect, incidental, special, or consequential losses arising from use of the Website or services.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence where applicable, or any other liability that cannot legally be excluded or limited.

Your mandatory statutory rights remain unaffected.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify Guizhou Renhuai Junyu Trading Co., Ltd. against third-party claims, losses, and reasonable expenses directly arising from your unlawful use of the Website or material breach of these Terms.

This provision does not apply where prohibited by applicable consumer protection laws.

20. Suspension and Termination

We may suspend or terminate access to the Website when reasonably necessary because of fraud, unlawful conduct, security risks, or material violations of these Terms.

Termination does not affect rights or obligations that have already arisen, including payment obligations, valid refund rights, or other provisions intended to survive termination.

21. Governing Law and Disputes

These Terms are governed by the applicable laws of the People's Republic of China, subject to mandatory consumer protection and conflict-of-law rules that may apply in the customer's jurisdiction.

If a dispute arises, customers are encouraged to contact support@lotuvia.com so that we can attempt to resolve the matter amicably.

Nothing in these Terms deprives consumers of mandatory rights to bring claims before courts or authorities where such rights are provided by applicable law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies or purchase conditions published on the Website, form the agreement governing your use of our services.

If any provision conflicts with mandatory applicable law, that law will prevail.

24. Changes to These Terms

We may revise these Terms to reflect changes in our services, business operations, policies, or legal requirements.

When changes are made, the "Last Updated" date at the beginning of this document will be revised.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Changes will not retroactively remove rights already acquired by customers.

25. Contact Information

For questions regarding these Terms, purchases, shipping, refunds, or customer support, please contact:

Legal Business Name: Guizhou Renhuai Junyu Trading Co., Ltd.

Trading Name: Lotuvia

Registered Business Address: No. 038 Xinxing Street, Maotai Town, Renhuai, Zunyi, Guizhou Province, China.

Website: https://lotuvia.com

Customer Support Email: support@lotuvia.com

We aim to respond to customer inquiries as promptly as reasonably possible.

Thank you for shopping with Lotuvia.